Refund Policy for Crochet by Kunal

At Crochet by Kunal, your satisfaction is our priority. If you are unsatisfied with your purchase, we’re here to assist. Please review our refund policy for complete details.

1. Eligibility for Refunds

Refunds will be issued under the following conditions:

• The product delivered is defective, damaged, or incorrect.
• The item is unused and in its original condition, including all tags and packaging.
• The refund request is made within 14 days of receiving the product.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products tailored to customer specifications.
• Items purchased during sales or with discount codes.
• Products damaged due to misuse, neglect, or improper care.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email queries.crochetbykunal@gmail.com with your order number and a description of the issue.
2. Provide Proof: Attach photos of the product clearly showing any defects, damage, or incorrect details.
3. Approval Notification: Once we review your request, we’ll notify you of its approval or rejection.

4. Refund Methods

• Approved refunds will be processed to the original payment method within 7-10 business days.
• For cash-on-delivery orders, we’ll initiate a bank transfer or issue store credit as per your preference.

5. Return Shipping Costs

• If the issue arises due to a defective, damaged, or incorrect item, Crochet by Kunal will cover the return shipping fees.
• For other cases, customers are responsible for return shipping charges.

6. Exchange Option

If you prefer an exchange instead of a refund, we are happy to accommodate. Please mention this preference when contacting us.

7. Contact Us

For further questions or concerns, feel free to reach out:

Crochet by Kunal
Email: queries.crochetbykunal@gmail.com